Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your shopping experience is as smooth as possible. Below is our shipping policy that provides important details regarding our shipping process.

Processing Time

Orders are processed within [1-3 business days] from the time they are received.

Orders placed on weekends or holidays will be processed the following business day.

You will receive a confirmation email once your order has been processed and shipped.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method you choose.

We offer the following shipping options:

  • Priority Shipping (USPS): 3–4 business days or FedEx Express: 3–5 business days for orders shipping outside of Hawaii

  • Hawaii Ground Shipping: 1–2 business days within Hawaii

Free Shipping:

  • Orders over $300 shipping outside of Hawaii

  • Orders over $125 shipping within Hawaii

Please note that delivery times are estimates and may vary due to circumstances beyond our control (e.g., weather, carrier delays).

International Shipping

We currently offer international shipping.

International shipping costs and delivery times will vary based on the destination.

Customers are responsible for any customs duties, taxes, or fees that may be incurred when the package reaches your country.

Order Tracking

Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.

You can track your order using the carrier's website or by using the tracking link provided in your confirmation email.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us within [3 days] of receiving your tracking information. We will work with the carrier to resolve the issue.

Please note: We are not responsible for lost or stolen packages once the tracking information shows that the package has been delivered. If your package is marked as delivered but you have not received it, please check with your local post office or carrier for further assistance.

Address Errors

Please double-check your shipping address when placing your order. We are not responsible for incorrect or incomplete addresses.

If there is an error in the address provided, please contact us as soon as possible to correct it before your order is shipped.

Customer Service

If you have any questions about shipping, please contact our customer service team at Email: info@crackseedcenter.com
Phone Number: 808.949.7200 and we'll be happy to assist you.